Genpact is hiring Fresher’s and Experienced candidates for Technical Associate – Service Desk L1 Role. The complete details about Drive are as follows.
Job Details :
Genpact Hiring | Technical Associate – Service Desk L1
Company : Genpact
Job Role : Technical Associate – Service Desk L1
Degree : Bachelor’s / Graduation / Equivalent
Batch : 2024 – 2020
Experience : 0 – 2 Years
Salary : 2.5 – 5 LPA* (Expected)
Location : Hyderabad, India
Job Overview:
- We are seeking for professionals for the Technical Associate – Service Desk L1.
- Location – Hyderabad
Genpact – Required Qualifications & Skills :
- Bachelor’s Degree required. Preferably in Computer Science, Information Systems, or related field.
- Strong domain knowledge and technical orientation.
- Knowledge of OS, MDM and Office Issues.
Preferred Qualifications/ Skills
- Customer Service and Problem-Solving attitude.
- Good communications skills in English.
- Should be able to deliver on tight timelines.
Skills:
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with ITIL (Information Technology Infrastructure Library) practices.
- Excellent communication and interpersonal skills.
- Ability to troubleshoot and resolve technical issues effectively.
- Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Roles and Responsibilities :
- Handle the issues/request reported through various ticketing tool within agreed SLA’s
- Should handle Voice and Non-Voice tickets simultaneously.
- Responsible for executive leadership and Board members IT support.
- Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
- Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
- Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
- Set up and configure computer systems.
- Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
- Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
- Trouble shooting issues related to business specific applications.
- User provisioning of various business applications(ERP)
- Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
- Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
- Knowledge Management – Ensure the Knowledge Articles are used on all issues.
- Provide Hands and Feet support to other IT Teams for any scheduled activities.
- Install and configure computer hardware, operating systems, and applications.
Apply To All The Jobs ( Fresher’s & Expereinced ) : Click Here
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Note:– Only shortlisted candidates will receive the call letter for further rounds.
Interview Questions:
- Can you describe your experience with providing technical support in a previous role?
- How would you handle a situation where a user is frustrated and demanding immediate resolution for a technical issue?
- What steps would you take to troubleshoot a problem with a user’s computer that is not connecting to the network?
- How do you prioritize support tickets when you have multiple issues to address simultaneously?
- Describe a time when you successfully resolved a complex technical issue. What approach did you use?
- How familiar are you with ITIL processes, and how have you applied them in your previous roles?
- Can you explain a technical concept or process to someone who may not have a technical background?
- What tools or software do you use for tracking and managing support requests?
- How do you stay updated with the latest technology trends and updates in your field?
- Describe a situation where you had to escalate a support request. How did you determine when to escalate, and what was the outcome?