Genpact Is Hiring For Customer Support Associate

Genpact is hiring Experienced candidates for Customer Support Associate Role. The complete details about Drive are as follows.

Job Details :

Genpact Is Hiring For Customer Support Associate

Company : Genpact

Job Role : Customer Support Associate

Degree : Any Graduate

Batch : Any Batch

Experience : 1.5 + Years

Salary : 3 – 5 LPA* (Expected)

Location : Hyderabad, India

Job Overview:

• We are seeking for professionals for the Customer Support role with International Calling Experience.
• Location – Hyderabad

Genpact – Required Qualifications & Skills :

• Graduate (Any Discipline)
• Experience of more than 1.5 years.

Preferred qualifications

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analysing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent and Hindi .
• You should be able to work on a flexible schedule (including weekend shift)

Roles and Responsibilities :

• Respond to customer queries and customer’s concern
• Making outbound calls to Customers and Employers
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and bring up product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Join Whatsapp Channel: Join Now

To Apply Through Direct link:-

• Step 1:- Click below Apply Now link.
• Step 2:– You will be redirected to the career page of the company.
• Step 3:– Fill in all required details in the form for which job you are applying:
• Step 4:- Click on Submit Button.
• Step 5:- Wait for a few days you will get a response from the company soon regarding your interview Process

Apply To All The Jobs ( Fresher’s & Expereinced ) : Click Here

Interested candidates can apply for the same or can share your updated resumes over RICHA.JOSHI@genpact.com

Apply link : Click Here

Note:– Only shortlisted candidates will receive the call letter for further rounds.

Prepare for the Interview:

• Common Interview Questions:
  • “Can you describe a time when you had to handle a difficult customer?” Focus on your problem-solving and communication skills.
  • “How do you manage stress and maintain professionalism during high-pressure situations?” Provide examples of how you stay calm and effective.
  • “Why do you think customer service is important?” Discuss the impact of good customer service on business success and customer loyalty.
• Behavioral Questions: Use the STAR method (Situation, Task, Action, Result) to structure your responses to behavioral questions.

Here are ten common interview questions for a Customer Support Associate position :

1. Can you describe a time when you provided exceptional customer service?
2. How do you handle a situation where you don’t know the answer to a customer’s question?
3. What strategies do you use to de-escalate an upset customer?
4. How do you prioritize your tasks when managing multiple customer requests at once?
5. Can you give an example of a challenging customer interaction you’ve had and how you resolved it?
6. How do you stay motivated during repetitive or monotonous tasks?
7. Describe a time when you had to handle a difficult or irate customer. What was the outcome?
8. How do you ensure you are effectively communicating with customers who have limited technical knowledge?
9. What is your approach to handling feedback or criticism from customers or supervisors?
10. How do you stay current with product or service updates that affect your role?